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The Bay County Jail utilizes an online video visitation service through Via Path Technologies for visiting family or friends housed inside the Bay County Jail. If you have been incarcerated in the Bay County Jail within the past 90 days, you will not be eligible to schedule a visit. To schedule a video visit, please call Via Path Technologies at 1-888-516-0115 or visit www.gettingout.com/visit-now/ to set up an account.

The Bay County Jail has established certain policies for visitors. Violations of the following rules will disqualify you from using the visitation services:

  • No secondary recording or video devices shall be used during the visit.
  • Nudity is strictly prohibited. This includes exposure of the breasts, buttocks, or genitalia.
  • No revealing clothing. Tops must cover the breasts.
  • No sexual innuendos, posing, or performances.
  • No pornographic photographs.
  • No weapons shall be displayed, including firearms, knives, ammunition, or destructive devices.
  • No display of alcoholic beverages, illicit drugs, or drug paraphernalia.
  • Visitors inside a motor vehicle must be safely parked. Operation of a motor vehicle during a visit will result in the termination of the visit.

    • Sharing a visitation account with someone else is prohibited.
    Inmates with a no-contact order through the court system will not be permitted video visitation privileges.

    Instructions for Via Path visitation account and features
    Visit www.gettingout.com or download the mobile app from the Apple Store or Google Play. Under 'Don’t have an Account?', click 'Create one here'.  

    Fill in all the required information. You will need to upload a picture of your driver's license and may also upload a profile picture.

    Add an inmate to your contacts list or all the inmate clients you'd like to conduct video visit interviews with.  
    You will receive a verification email within 24 hours, which you must complete. Additionally, you will receive a phone or text verification to confirm that your phone number is correct.

    If you wish to pay for the video visits ($0.25 per minute), you can fund your account using a credit or debit card. Alternatively, if the inmate you plan to visit has funds, they can cover the cost.

    To schedule a video visit, sign into your account, select the inmate from your contacts list, and choose 'Schedule a Remote Visit'. Pick a date, then select morning, afternoon, or evening. The available time slots will be displayed; select your preferred time slot and confirm.  

    At the time of your scheduled visit, log into your account, click 'My Visits' in the top right-hand corner, and then click 'Start' to begin the visit. Ensure you have a good internet connection, a microphone, and a camera. Scheduled visits will appear on the inmate's list of upcoming video visits, and they can choose to accept or decline the visit.

    You can also conduct an on-demand visit by selecting your inmate contact and choosing the 'Visit Now' option. If a visitation station is available in the inmate's housing unit, the station will alert them to an incoming video visit. The inmate will log into the station, accept the visit, and the video visit will connect.  You can also message your inmate from your Getting Out account, and they can message you back. Messages cost $0.25 each.  

    Additionally, you can send photos to your incarcerated loved one for $0.50 per photo. All photos are reviewed by the facility before being delivered electronically to the inmate. Photos containing nudity, profanity, paraphernalia, or other inappropriate content will be denied without a refund.  Ecards can be sent from your Getting Out account to your incarcerated loved one for $0.25 each.

    Phone calling in lieu of Video Visitation
    If you want to pay for phone calls from an inmate, you need to create an account at ConnectNetwork.com and add funds to the phone number you will be receiving calls on.

    To deposit money into an inmate's account, you can only add funds to their TouchPay account using the jail's lobby kiosk or through the TouchPay web portal. Once you've posted funds to the inmate's TouchPay account, the inmate can transfer the desired amount to their TouchPay account at no cost. The TouchPay account can then be used to pay for phone calls, video visits, and/or messages.

    If you require support, please call the following.
    Billing and Pre-paid Inquires 877-650-4249
    Automated Pre-Paid Services 800-483-8314

     Updated 08/06/2024